Most items purchased from Swimming-Pool-Liner.com include a 30 Day Money Back Guarantee.

Should you receive a defective or incomplete product, we will assist you in getting a replacement as soon as possible. If an error on your order has been made by us, we will rectify it when you make us aware of it.

In a case where you, our customer, has made an error in ordering or if you simply reconsider your order and wish to cancel it or return product, you will be liable for all actual shipping fees as well as a 15% to 20% restocking fee based on the sales price of the item. If you cancel your order after 5:00 PM Pacific Standard Time or later, you will be subject to a cancellation fee equal to 5% of the total amount of your order. This fee is to cover the credit card processing costs which we have already incurred. No returns, exchanges or credits are allowed after 30 days from original date of shipment.

Certain items, such as custom made products, are not returnable at all. For example, a pool liner or safety cover made to your measurements is not returnable. Above ground vinyl pool liners may not be returned if opened or unfolded. Inflatable products and swimwear are not returnable due to health concerns. Pool chemicals and above ground pools are not returnable.

If a customer orders a product and refuses delivery or does not pick up said product at the destination designated, customer shall be totally liable for any and all fees incurred as a result of non-acceptance of order, including, but not limited to, any taxes, tariffs, storage charges, duties and other charges incurred. A restocking fee of 15 to 20 percent will also apply.

Should you need assistance with a return, please call us at 1-866-981-POOL (7665) or email us at info@swimming-pool-liner.com for instructions and/or a Return Goods Authorization (RGA) number. Product will only be accepted as a return if received in its original, undamaged carton in new, resaleable condition.